Diana Castro
@dianacastro
I troubleshoot client websites and deliver template migrations, SEO support, and timely technical resolutions.
MexicoWhat I'm looking for
At Envato, I operate proprietary software to create replicated websites, troubleshoot client website issues, and document service requests in Freshdesk.
I managed the complete replication of a client’s new website template, including migrating 5,000 client records to the new design. I also played a key role in the company-wide migration to WordPress and Elementor, converting several templates to the new platform.
Previously at Freshout, I created personalized template-based websites, managed backlinks and business listings, updated process guides, and supported Google My Business posting for SEO.
I enjoy solving problems with clear communication, teamwork, and continuous learning in both English and Spanish.
Experience
Work history, roles, and key accomplishments
Technical Support Specialist
Envato
Jan 2017 - Jan 2026 (9 years)
Operated proprietary software for creating replicated websites, troubleshooting technical issues, and managing backlinks and business listings. Documented service requests in Freshdesk and ensured timely resolution of user issues.
Education
Degrees, certifications, and relevant coursework
Universidad de Guadalajara
Licenciatura en Letras Hispánicas, Letras Hispánicas
2011 - 2017
Pursued a Licenciatura en Letras Hispánicas at the Universidad de Guadalajara from 2011 to 2017.
Availability
Location
MexicoAuthorized to work in
Job categories
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