Carolina Daza

Led end-to-end operations aligning strategy and performance. Managed KPIs to improve productivity, efficiency, and service quality. Implemented process improvements, resolved critical issues, and enhanced customer experience. Acted as liaison with clients and leadership, delivering BI-driven insights, and ensured accurate payroll and workforce planning.

Led end-to-end operations to align with strategic, financial, and operational objectives. Established and optimized KPIs, managed operational issues, and acted as a liaison to strategic clients and senior leadership while overseeing payroll accuracy and compliance.

Led end-to-end operations to align with strategic, financial, and operational objectives. Established and optimized KPI dashboards and continuous improvement initiatives to improve productivity, service quality, and customer experience.

Led end-to-end operations, aligning execution with strategic and financial objectives while improving productivity and service quality through KPI establishment and optimization. Managed operational incidents, delivered performance reports to clients and senior leadership, and oversaw compliant payroll processes aligned to headcount planning.

Coordinated and supervised daily logistics activities, tracking progress and communicating goals and expectations to the team. Resolved internal conflicts, supported performance evaluations, and represented the team to management.

Coordinated and supervised daily logistics team activities, monitored progress, and ensured clear communication of goals and expectations. Motivated and developed team members, resolved internal conflicts, and represented the team to management while conducting performance evaluations and feedback.

Coordinated and supervised daily team activities, tracking individual progress and performance. Facilitated clear goal communication, motivated team members, resolved internal conflicts, and represented the team to management.

Monitored shipments at every stage to ensure driver compliance with contract terms, including schedules, dates, and locations. Managed shipment data in the system, confirmed details with drivers, and ensured GPS tracking remained active.

Monitored shipments at each stage to ensure driver compliance with contract requirements for pickup and delivery schedules, dates, and locations. Managed driver/load data in the system, ensured GPS tracking was active, coordinated confirmations with drivers/companies, and updated shipment records on the relevant platform.

Monitored shipments at every stage to ensure compliance with pickup and delivery requirements and contract terms. Managed driver and load data, coordinated with drivers to confirm details, and updated shipment records in the system.

Prepared campaign KPI and metric analyses, monitoring curve compliance using Power BI dashboards. Diagnosed low/non-compliance drivers, supported strategy execution to meet campaign metrics, and delivered reports by campaign segmentation.

Prepared campaign KPI and metric analyses and used Power BI (PBI) curve analysis to check compliance with required performance targets. Diagnosed low/non-compliance drivers, defined strategies to improve campaign performance, and sent segmented reports according to programming requirements.

Prepared KPI and campaign performance analyses and diagnosed causes of metric underperformance using Power BI metrics. Built strategies to improve campaign compliance and delivered segmented reports.

Provided customer support for a rent-a-car campaign in English by troubleshooting issues, guiding customers to solutions, and escalating to the appropriate department when needed. Met campaign performance metrics for quality, service, response time, and volume of clients served.

Provided customer solutions for a rent-a-car campaign in English via email and chat. Met campaign metrics for quality, service, response time, and monthly client fulfillment while guiding customers to resolve issues.

Provided customer solutions for a rent-a-car campaign in English via phone, email, and chat. Managed customer requests while meeting quality, service, and response-time performance metrics.

Managed strategic client relationships and identified new business opportunities through market analysis and competitive research. Developed and presented commercial proposals, generated qualified leads at events, and supported execution of plans to grow revenue and expand the client portfolio.

Managed client relationships to support strategic account development and long-term growth in the solar energy market. Built and presented commercial proposals, generated qualified leads at trade fairs, and identified new opportunities through market analysis, client tracking, and competitive research.

Managed client relationships to support strategic account development and long-term business growth in the solar energy market. Developed commercial proposals, generated qualified leads through trade shows and events, and identified opportunities through market and competitive research.

Drafted employment and service contracts, ensuring accuracy and compliance with company policy and legal requirements. Managed service orders, invoice tracking, and contractor payment follow-ups to maintain financial control and documentation quality.

Drafted and reviewed employment and service contracts to ensure accuracy and compliance with company policies and legal requirements. Prepared service orders, tracked invoices, and followed up on contractor payments to maintain financial control and resolution of outstanding balances.

Drafted and reviewed employment and service contracts to ensure accuracy, policy alignment, and compliance. Managed service orders, invoice tracking, contractor payment follow-ups, and maintained organized records to support operational efficiency.

Supported the design and implementation of linking strategies for a mutual fund, based on manager approval. Prepared support materials, coordinated actions through committees, and tracked process indicators related to communications.

Supported linking and loyalty strategies with manager approval for employees within the investment fund. Planned and tracked process indicators for communications and participated in committees to improve program execution and process outcomes.

Supported the creation and implementation of linking strategies approved by the fund manager and designed/update support materials related to loyalty strategies. Planned and coordinated process communication indicators and helped run committees with agency representatives to improve program implementation and process execution.

Monitored publications across multiple media, including radio, TV, and written press, for public and private entities. Supported marketing follow-up by tracking coverage and ensuring ongoing publication monitoring.

Monitored publications across audio-visual and written media for public and private entities, supporting marketing follow-up activities. Provided ongoing tracking of relevant content published through radio, TV, and online/print channels.

Monitored publications across media channels, including audio-visual (radio/TV) and written (magazines, internet, newspapers) outlets. Followed up on marketing and marketing-related coverage for public and private entities.

Provided customer service support by answering client inquiries, creating and maintaining client records, and following up on service requests. Scheduled technicians and internal meetings to coordinate appointments and support operational strategies for customer satisfaction.

Provided customer service support, maintained client records, and tracked service requests and follow-ups to ensure timely completion. Scheduled technicians, coordinated appointments and internal documentation, and supported operational strategies to improve customer satisfaction.

Provided customer service support by responding to inquiries, maintaining client records, and following up on service requests. Scheduled technicians, coordinated appointments, and managed internal documentation to support operational strategy and customer satisfaction.

Provided cleaning services for retail and school environments and supported organization and administration of cleaning resources. Ensured delivery of cleaning activities aligned to site needs.

Provided cleaning services for retail and school environments while organizing and administering cleaning resources to support day-to-day operations.

Performed cleaning services for retail and school environments, including organization and administration of cleaning resources. Followed required cleaning purposes and routines in assigned workplaces.

Advised customers on L’Oréal products, recommended purchases based on customer needs, and supported brand events at the retail location. Managed inventory control so products remained available and served customers seeking product information.

Advised customers on L'Oréal product information and purchase decisions based on individual needs. Managed inventory control to ensure product availability and supported brand events in-store.

Advised retail customers on L'Oréal product information and purchase decisions based on their needs. Supported inventory control and participated in brand events while assisting shoppers with product selection.

Completed a diploma in marketing and communications at Greenwich College Management in Melbourne in 2019.

Completed a Certificate IV in marketing and communications at Greenwich College Management in Melbourne in 2018.

Completed Cambridge English training at Greenwich College Management in Melbourne in 2017.

Completed IELTS training at Greenwich College Management in Melbourne in 2017.

Completed a General English course at Embassy English in Melbourne in 2017.

Completed idioms/English training at Universal Learning Academics in Colombia in 2016.

Studied social communication at Universidad Santo Tomás in Colombia in 2012.

Attended Centro Lestonnac in Colombia in 2007.

Education is listed as "M NM" without further details.