Diana Calderon

Successfully led transitions of Global HR Benefits & Retirement programs across all regions, including EMEA and South Africa. Provided guidance and mentorship to the Global Benefits and Retirement Administration Team, promoting skill enhancement and team unity. Collaborated with third-party partners to streamline integration processes and produced strategic communications to increase stakeholder e

Provided global operations support for Health, Welfare, and Pension benefit programmes, ensuring robust service delivery. Championed projects aimed at improving benefits administration processes and managed relationships with vendors and stakeholders to enhance service quality.

Processed payroll and benefits administration efficiently for multiple countries, maintaining accuracy and compliance. Created comprehensive payroll procedures and identified process improvements that streamlined operations, resulting in increased productivity.

Managed and processed German payroll with precision, ensuring compliance with local tax laws and regulations. Drove process improvements within the payroll function, enhancing efficiency and accuracy.

Acted as the primary point of contact for quality escalations for the German line of business, addressing concerns promptly. Implemented process improvements that enhanced service delivery and customer satisfaction.

Ranked as the top second advisor in the EMEA leaderboard, achieving recognition for outstanding performance. Received an award for Good Performance, reflecting commitment to excellence and service quality.

Managed projects from inception to completion, ensuring timely delivery and adherence to project specifications. Collaborated with stakeholders to define project goals and deliverables.

Bachelor's degree in Management Business Administration, focusing on the principles of management, business operations, and strategic planning.