Diana Benjelloun
@dianabenjelloun
Bilingual mortgage professional with strong organizational and management skills.
United StatesWhat I'm looking for
I am a bilingual professional with a robust background in the mortgage industry, excelling in both remote and face-to-face environments. My journey began at Arizona State University, where I graduated magna cum laude with a Bachelor of Arts in Mass Communication and Media. Over the years, I have honed my skills in underwriting, customer relationship management, and transaction coordination, consistently delivering exceptional results.
During my tenure at Augusta Financial Inc., I successfully supported underwriters by reviewing and clearing conditions, managing over 120 loans a month. My experience at Bank of America further solidified my expertise in analyzing mortgage modification requests and ensuring compliance with regulations. I take pride in my ability to communicate effectively with clients, providing them with tailored solutions to avoid foreclosure and navigate the complexities of the mortgage process.
My commitment to excellence extends beyond my professional duties; I have actively participated in community events and have taken on mentorship roles to guide new team members. I am passionate about leveraging my skills to contribute positively to an organization that values growth, teamwork, and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Junior Underwriter
Augusta Financial Inc.
Mar 2020 - Present (5 years 9 months)
Provided support to underwriters by reviewing and clearing conditions that did not require their review, and submitted files to investors for review. Reviewed all documentation for errors, ensured DU/LP were updated, and organized documents on Point/Encompass systems. Liaised between underwriting, processing, closing, and post-closing departments, working with conventional, FHA, VA, and jumbo loan
Street Team Member
Los Angeles Football Club
Aug 2017 - Present (8 years 4 months)
Represented the Los Angeles Football Team as a brand ambassador in and out of the stadium, setting up activation events with local partners and the community. Responsible for supporting various tasks during home events, including pre-game, halftime, and post-game activities.
Officer - Customer Relationship Manager II
Bank of America Corporation
Sep 2011 - Present (14 years 3 months)
Traveled to multiple banking centers to meet with customers experiencing a hardship and analyzed mortgage modification requests to determine borrower options. Handled executive and regulatory level escalations, delivered premium customer service, and communicated decisions to borrowers. Determined alternative options to avoid foreclosure and ensured compliance with federal and state regulations, i
Transaction Coordinator
Pinnacle Estate Properties
Sep 2010 - Present (15 years 3 months)
Worked with agents through all transactions including purchases, short sales, and loan modifications, executing quality control and submitting loan modification packages to lenders. Prepared listing packages for agents, uploaded property details onto MLS website, and initiated short sales via online bank portals. Experienced with CRMLS, Realist, California Association of Realtors forms, and DocuSi
Junior Loan Processor / Administrative Assistant
First Valley Mortgage
May 2005 - Present (20 years 7 months)
Assisted the loan processor in ordering credit reports, prelims, and appraisals, while informing clients of the process. Expedited the collection of loan packages by working directly with escrow, title, appraisers, and realtors. Coordinated meetings, travel arrangements, and maintained calendar events between the Broker and Realtors.
Education
Degrees, certifications, and relevant coursework
AUArizona State University
Bachelor of Arts, Mass Communication and Media
Grade: magna cum laude (3.7 GPA)
Completed a Bachelor of Arts in Mass Communication and Media. Focused on the principles and practices of mass communication, media studies, and their societal impact, achieving magna cum laude honors with a 3.7 GPA.
Availability
Location
United StatesAuthorized to work in
Job categories
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