Open to opportunities

Diana Avdeeva

@dianaavdeeva

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Experienced interpreter and customer service professional with strong communication skills.

Egypt

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What I'm looking for

I am looking for a role that values my skills and allows for meaningful contributions.

As a dedicated professional with extensive experience in interpretation and customer service, I thrive in environments that value effective communication and client satisfaction. My journey began as a Tourism Manager, where I honed my skills in booking tours and managing customer relationships. This foundation paved the way for my role as CEO at Pandora LLC, where I led a team, streamlined operations, and ensured exceptional service delivery.

Currently, I serve as a Russian/English interpreter at DB Group Language Solutions, where I provide high-quality consecutive interpretation while adhering to strict confidentiality protocols. My commitment to continuous improvement drives me to expand my vocabulary and knowledge across various specialized fields, including medical and legal contexts. I am passionate about leveraging my skills to contribute positively to any organization I join.

Experience

Work history, roles, and key accomplishments

Russian/English Interpreter

DB Group Language Solutions

Jan 2023 - Dec 2025 (2 years 11 months)

Provided consecutive, first-person interpretation for various clients, adhering to company protocols and confidentiality policies. Continuously improved vocabulary and specialized subject matter knowledge for diverse client needs, including medical, legal, and social services.

consecutive interpretation Interpretation Protocol Confidentiality

Customer Service Representative

Concentrix

Jan 2021 - Dec 2022 (1 year 11 months)

Interfaced with customers via inbound and outbound calls, providing customer service support and resolving routine problems. Clarified customer requirements, utilized decision-support tools, and maintained knowledge of client products and services.

Customer Service Inbound Outbound Calling

Tourism Manager

Five Continents LLC

Jan 2011 - Dec 2014 (3 years 11 months)

Handled booking of tours, registration of tourist visas, and booking of airline tickets. Managed registration of travel insurance and Green cards, while providing information support to company customers at all stages.

Visa Registration Travel Insurance Green Card Registration

Education

Degrees, certifications, and relevant coursework

Nevsky Institute of Language and Culture

Bachelor of Commercial and Public Relations, Commercial and Public Relations

Completed a Bachelor's degree focusing on commercial and public relations. Gained knowledge and skills relevant to business communication and public engagement strategies.