At Uptima, I design and deploy scalable enterprise AI solutions, including agentic solutions for enterprise CRM systems using prompt engineering, tool calls, and MCP. On a revenue and billing lifecycle project for a credit rating company, I led the product roadmap and helped reduce manual configuration time by 50%.
At Groundswell Cloud Solutions, I worked as a Senior Functional Consultant in Salesforce strategy and product management. I helped launch a subscription-based employee training product with more than 1,000 Mandarin courses on Salesforce for the China market, and guided a two-phase project with more than 20 stakeholders to streamline the sales cycle.
At Deloitte Digital - Deloitte Consulting, I consulted on digital transformation projects and worked on modernizing the quote-to-order process for a global manufacturing company using SAP CPQ built on Salesforce. I also supported agile coaching and feature planning, and helped reduce the risk of unauthorized discounts through centralized business rules.
