Mantu B

Project-based CRM implementation, requirements analysis, and scoping. Translating business needs into delivery scope, resource requirements, budget/cost estimates, and actionable project plans.

Owned Salesforce CRM roadmap end-to-end implementation projects from discovery through production deployment and post-go-live support. Gathered and translated business requirements, facilitated stakeholder workshops, and configured Salesforce automation and data-quality processes.

Led CRM-ERP initiatives for global B2B manufacturing customers across EMEA, supporting commercial, order management, and customer operations. Facilitated workshops to capture requirements, map current-state processes, and prioritize Salesforce enhancements.

Supported Salesforce migration initiatives for financial-services clients by analyzing business requirements and translating them into functional solutions. Collaborated with business users and technical teams to clarify requirements and assess process gaps.

Managed Salesforce CRM capabilities across Sales, Customer Success, and Operations, supporting more than 200 business users. Worked with Product Owners and developers in Agile teams to prioritize enhancements and deliver improvements based on user feedback.

Implemented Sales and Service Cloud CRM solutions focused on customer engagement, pipeline visibility, and process improvement. Translated customer requirements into Salesforce functional solutions and supported implementation and user adoption activities.

Supported airline enterprise clients and stakeholder environments including Boeing 737, Airbus A350XWB, Mitsubishi regional jet 90, and Alstom.

Master's degree in Design and Manufacturing Management from LUT University, Finland.

Bachelor's degree in Mechanical Engineering from Visvesvaraya Technological University, India.