Umesh Chawda
@umeshchawda
Transformation and delivery executive driving enterprise PMO, digital transformation, and program outcomes.
MalaysiaWhat I'm looking for
I am a transformation and delivery executive with 19+ years leading enterprise-scale digital transformation, PMO establishment, and program portfolio delivery across APAC and the UK. I have led USD 80M+ portfolios, delivered 50+ enterprise programs with 97% on-time completion, and built high-performing teams of 250+ professionals while partnering with C-suite stakeholders to align strategy with measurable business outcomes.
My background spans Smart Infrastructure, AI/IoT, cloud, and shared services where I established enterprise PMOs in multiple countries, improved operational efficiency by up to 45%, generated USD 12M+ in pipeline, and achieved strong customer satisfaction and COPC/ISO-focused service excellence. I focus on governance, stakeholder engagement, vendor optimization, and scalable delivery frameworks to enable predictable, high-quality program outcomes.
Experience
Work history, roles, and key accomplishments
Transformation Consultant
Byond Asia
Nov 2025 - Present (7 months)
Advised Group CEO to design a Directive PMO and operating framework for multi-region AI/digital human deployments, achieving 50% module reusability and driving compliance programs for PDPL/PDPA/PIPL across six departments.
Vice President - Operations
MyMechanic (Honk Sdn Bhd)
Jun 2023 - Oct 2025 (2 years 4 months)
Spearheaded launch and scaling of AI-driven automotive services across Malaysia and India, reaching operational breakeven and USD 2M annual revenue within 18 months while improving turnaround time by 35%.
Director - Projects
Alsirat Sdn Bhd
Apr 2021 - Oct 2025 (4 years 6 months)
Led enterprise program delivery for a USD 30M+ portfolio across smart infrastructure and utilities, delivering 15+ national programs with a 98% on-time completion rate and generating a USD 12M+ sales pipeline.
Advisor - Strategy & Operations
Terer
Jun 2021 - Dec 2024 (3 years 6 months)
Provided strategic advisory for Southeast Asia expansion, delivering operational transformation that improved efficiency by 45% and implementing vendor management frameworks reducing leakage by 30%.
Head of Projects & Customer Experience
N'osairis Technology Solutions
Apr 2018 - Mar 2021 (2 years 11 months)
Built regional PMO and Customer Experience practice across ASEAN managing a USD 25M+ portfolio and delivering 20+ IoT and smart infrastructure programs with 96% customer satisfaction.
Service Delivery Manager
Qatar Foundation
Dec 2015 - Mar 2018 (2 years 3 months)
Managed shared services contact center for 1,500+ users, delivering USD 1.2M annual cost savings and improving SLA adherence from 75% to 95% via COPC-aligned service transformation.
Operations Manager
Indus Health Plus
Jan 2013 - Dec 2015 (2 years 11 months)
Established contact center operations handling 1M+ annual calls, achieving 90% first-call resolution and improving service quality by 25% through Six Sigma-driven process improvements.
Progressed to Operations Manager on the British Telecom account, leading teams of 250+ and implementing transition and risk governance frameworks that improved delivery performance by 30%.
Education
Degrees, certifications, and relevant coursework
Karnataka University
Bachelor of Business & Commerce, Business & Commerce
Completed a Bachelor of Business & Commerce focused on business and commerce fundamentals.
Tech stack
Software and tools used professionally
Availability
Location
MalaysiaAuthorized to work in
Job categories
Skills
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