Open to opportunities

Umesh Chawda

@umeshchawda

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Transformation and delivery executive driving enterprise PMO, digital transformation, and program outcomes.

Malaysia

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What I'm looking for

I seek senior leadership roles driving enterprise PMO, large-scale digital transformation, and operational excellence with strong governance, C-suite collaboration, and measurable business outcomes.

I am a transformation and delivery executive with 19+ years leading enterprise-scale digital transformation, PMO establishment, and program portfolio delivery across APAC and the UK. I have led USD 80M+ portfolios, delivered 50+ enterprise programs with 97% on-time completion, and built high-performing teams of 250+ professionals while partnering with C-suite stakeholders to align strategy with measurable business outcomes.

My background spans Smart Infrastructure, AI/IoT, cloud, and shared services where I established enterprise PMOs in multiple countries, improved operational efficiency by up to 45%, generated USD 12M+ in pipeline, and achieved strong customer satisfaction and COPC/ISO-focused service excellence. I focus on governance, stakeholder engagement, vendor optimization, and scalable delivery frameworks to enable predictable, high-quality program outcomes.

Experience

Work history, roles, and key accomplishments

Current

Transformation Consultant

Current

Byond Asia

Nov 2025 - Present (3 months)

Advised Group CEO to design a Directive PMO and operating framework for multi-region AI/digital human deployments, achieving 50% module reusability and driving compliance programs for PDPL/PDPA/PIPL across six departments.

PMO Stakeholder Management Process Optimization Risk Management Change Management

Vice President - Operations

MyMechanic (Honk Sdn Bhd)

Jun 2023 - Oct 2025 (2 years 4 months)

Spearheaded launch and scaling of AI-driven automotive services across Malaysia and India, reaching operational breakeven and USD 2M annual revenue within 18 months while improving turnaround time by 35%.

P&L management & Customer Success

Director - Projects

Alsirat Sdn Bhd

Apr 2021 - Oct 2025 (4 years 6 months)

Led enterprise program delivery for a USD 30M+ portfolio across smart infrastructure and utilities, delivering 15+ national programs with a 98% on-time completion rate and generating a USD 12M+ sales pipeline.

Program Management Tender Management Stakeholder Engagement Vendor Management IoT Solutions Cost Optimization

Advisor - Strategy & Operations

Terer

Jun 2021 - Dec 2024 (3 years 6 months)

Provided strategic advisory for Southeast Asia expansion, delivering operational transformation that improved efficiency by 45% and implementing vendor management frameworks reducing leakage by 30%.

Operational Transformation Vendor Management Process Automation Performance Metrics Change Management

Head of Projects & Customer Experience

N'osairis Technology Solutions

Apr 2018 - Mar 2021 (2 years 11 months)

Built regional PMO and Customer Experience practice across ASEAN managing a USD 25M+ portfolio and delivering 20+ IoT and smart infrastructure programs with 96% customer satisfaction.

& Customer Success SLA Management Portfolio Management performance reporting

Service Delivery Manager

Qatar Foundation

Dec 2015 - Mar 2018 (2 years 3 months)

Managed shared services contact center for 1,500+ users, delivering USD 1.2M annual cost savings and improving SLA adherence from 75% to 95% via COPC-aligned service transformation.

Service Delivery shared services SLA Management Process Standardization Vendor Management Performance Management Continuous Improvement

Operations Manager

Indus Health Plus

Jan 2013 - Dec 2015 (2 years 11 months)

Established contact center operations handling 1M+ annual calls, achieving 90% first-call resolution and improving service quality by 25% through Six Sigma-driven process improvements.

Contact Center Setup Quality Assurance Workforce Management Knowledge Management Six Sigma Performance Metrics Process Design Training

Operations & Transition Manager

Infosys

Aug 2006 - Dec 2013 (7 years 4 months)

Progressed to Operations Manager on the British Telecom account, leading teams of 250+ and implementing transition and risk governance frameworks that improved delivery performance by 30%.

Transition Management Service Delivery Performance Improvement Team Leadership Process Migration