Indrashis Biswas
@indrashisbiswas
I drive SaaS customer adoption, retention, renewals, and account growth across enterprise client portfolios.
IndiaWhat I'm looking for
I'm currently driving end-to-end client implementation at Routematic, from requirement gathering and onboarding through go-live, adoption, and post-implementation support. I manage stakeholder communication and escalations while identifying renewal, upsell, and cross-sell opportunities from customer usage patterns.
Across FieldAssist, MTAP Technologies, and SupplyNote, I've owned enterprise accounts, led training and QBRs, resolved escalations, and translated customer feedback and usage data into stronger adoption, retention, and product improvements.
Experience
Work history, roles, and key accomplishments
Asst. Manager Customer Success
Routematic
Jan 2026 - Present (8 months)
Owns end-to-end client implementation lifecycle, serving as primary point of contact and managing escalations. Identifies renewal and upsell opportunities, drives product adoption, and collaborates with cross-functional teams to improve operational efficiency.
Education
Degrees, certifications, and relevant coursework
Pune Institute of Business Management
Post Graduate Diploma in Management, Marketing and Operations
2019 - 2021
Pursued a Post Graduate Diploma in Management with a major in Marketing and a minor in Operations.
College of Engineering & Management, Kolaghat
Bachelor of Technology, Mechanical Engineering
2013 - 2017
Completed a Bachelor of Technology in Mechanical Engineering.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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