Dhawlath washima
@dhawlathwashima
Junior Business Analyst graduate skilled in requirements, stakeholder communication, and clear user documentation.
IndiaWhat I'm looking for
I’m a First-Class Software Engineering graduate and Department Valedictorian who enjoys turning complex technical issues into clear, business-friendly outcomes. I’ve built my strengths in requirements gathering, stakeholder communication, process mapping & improvement, and functional documentation, including user story creation and gap & root cause analysis.
In my Application Support Intern role at Comquest Sdn Bhd, I supported end users through ticketing systems, email, and Microsoft Teams, investigating incidents and coordinating with technical teams to resolve issues. I also created user guides, FAQs, and troubleshooting documentation for non-technical audiences—while communicating technical updates clearly to stakeholders to reduce repeat queries.
Experience
Work history, roles, and key accomplishments
Application Support Intern
Comquest Sdn Bhd
Apr 2023 - Oct 2023 (6 months)
Provided application support to end users via ticketing systems, email, and Microsoft Teams, investigating and coordinating incident resolution with technical teams. Gathered user information to identify root causes and created user guides, FAQs, and troubleshooting documentation.
Head of Secretariat
Student Council
Jan 2021 - Jan 2023 (2 years)
Managed official correspondence, schedules, reports, and records, ensuring accurate documentation and timely follow-up. Coordinated meetings and communications, prepared formal reports and sponsorship proposals, and organized seminars and engagement events.
Education
Degrees, certifications, and relevant coursework
Indian Institute of Technology Ropar
Minor, Artificial Intelligence
2024 - 2025
Completed a Minor in Artificial Intelligence from 2024 to 2025.
University of Chester
Bachelor of Science (Honours), Software Engineering
2021 - 2024
Grade: First-Class Honours
Earned a BSc (Hons) in Software Engineering with First-Class Honours and completed the program from 2021 to 2024.
Laksamana College of Business
Higher National Diploma (HND), Software Engineering
2019 - 2021
Grade: Valedictorian (Department of Computing)
Completed an HND in Software Engineering from 2019 to 2021 and was recognized as Valedictorian (Department of Computing).
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
Interested in hiring Dhawlath?
You can contact Dhawlath and 90k+ other talented remote workers on Himalayas.
Message DhawlathGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
