Dharmendra Sharma
@dharmendrasharma
Dedicated professional with 7 years in content moderation and operations.
What I'm looking for
I am a dedicated and detail-oriented professional with over 7 years of experience in content moderation and backend operations. My career has been focused on ensuring quality and compliance in various processes, particularly in the supply chain and procure-to-pay sectors. I thrive in environments where I can utilize my analytical skills to contribute to organizational growth.
At Accenture, I have honed my skills as a Content Moderator, where I not only moderated user-generated content but also acted as Floor Support, assisting my team in resolving queries in real-time. My ability to prepare and analyze reports has helped improve productivity and process efficiency. I take pride in training new joiners and collaborating with global teams to enhance workflow and meet client expectations.
Previously, as a Backend Executive at Vertex Customer Management, I managed backend processing for Home Loans and Personal Loans, ensuring compliance with bank policies and regulations. My experience has equipped me with a comprehensive understanding of the financial sector and the importance of accuracy in data handling.
Experience
Work history, roles, and key accomplishments
Content Moderator
Accenture
Jan 2018 - Present (7 years 5 months)
Moderated and reviewed user-generated content to ensure adherence to platform guidelines and policies, maintaining accuracy and quality on sensitive content. Provided floor support, resolved process-related queries, and analyzed AHT reports to monitor productivity and process efficiency. Trained new joiners on content moderation policies and collaborated with global teams to improve workflow.
Backend Executive – Banking Process
Vertex Customer Management
Dec 2016 - Dec 2017 (1 year)
Managed backend processing for Home and Personal Loans, handling customer files and verifying loan documents for accuracy and compliance. Reviewed repayment schedules, loan account statements, and coordinated with internal teams to resolve discrepancies. Ensured adherence to bank policies and RBI regulations while supporting customers with various financial statements.
Education
Degrees, certifications, and relevant coursework
Mumbai University
Bachelor of Commerce, Commerce
Completed a Bachelor of Commerce degree from Mumbai University. Gained foundational knowledge in business, finance, and accounting principles.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Interested in hiring Dharmendra ?
You can contact Dharmendra and 90k+ other talented remote workers on Himalayas.
Message DharmendraFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
