Dharmendra Sharma - Content Moderator - Accenture | Himalayas
DS
Open to opportunities

Dharmendra Sharma

@dharmendrasharma

Dedicated professional with 7 years in content moderation and operations.

India

What I'm looking for

I am looking for a role that allows me to leverage my analytical skills in a collaborative environment, focusing on supply chain or operational processes.

I am a dedicated and detail-oriented professional with over 7 years of experience in content moderation and backend operations. My career has been focused on ensuring quality and compliance in various processes, particularly in the supply chain and procure-to-pay sectors. I thrive in environments where I can utilize my analytical skills to contribute to organizational growth.

At Accenture, I have honed my skills as a Content Moderator, where I not only moderated user-generated content but also acted as Floor Support, assisting my team in resolving queries in real-time. My ability to prepare and analyze reports has helped improve productivity and process efficiency. I take pride in training new joiners and collaborating with global teams to enhance workflow and meet client expectations.

Previously, as a Backend Executive at Vertex Customer Management, I managed backend processing for Home Loans and Personal Loans, ensuring compliance with bank policies and regulations. My experience has equipped me with a comprehensive understanding of the financial sector and the importance of accuracy in data handling.

Experience

Work history, roles, and key accomplishments

AC
Current

Content Moderator

Accenture

Jan 2018 - Present (7 years 5 months)

Moderated and reviewed user-generated content to ensure adherence to platform guidelines and policies, maintaining accuracy and quality on sensitive content. Provided floor support, resolved process-related queries, and analyzed AHT reports to monitor productivity and process efficiency. Trained new joiners on content moderation policies and collaborated with global teams to improve workflow.

VM

Backend Executive – Banking Process

Vertex Customer Management

Dec 2016 - Dec 2017 (1 year)

Managed backend processing for Home and Personal Loans, handling customer files and verifying loan documents for accuracy and compliance. Reviewed repayment schedules, loan account statements, and coordinated with internal teams to resolve discrepancies. Ensured adherence to bank policies and RBI regulations while supporting customers with various financial statements.

Education

Degrees, certifications, and relevant coursework

Mumbai University logoMU

Mumbai University

Bachelor of Commerce, Commerce

Completed a Bachelor of Commerce degree from Mumbai University. Gained foundational knowledge in business, finance, and accounting principles.

Tech stack

Software and tools used professionally

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