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Devin Lawrence

@devinlawrence

Pension Service Analyst at United Association National Pension Fund, resolving benefit cases with data analysis and policy guidance.

United States

Message

At United Association National Pension Fund (UANPF), I served as the primary liaison for members, retirees, and employers, providing guidance on benefit eligibility and policy interpretation. I managed cases and communications, using data analysis to support compliant, accurate resolutions.

I partnered with HR, accounting, and audit teams at UANPF to streamline operations and improve the client experience. I also used database systems and reporting tools to monitor workflow and performance metrics.

At Virginia Heart, I directed document workflows across medical offices and partnered with operations and quality teams to optimize data processes, reducing turnaround times by 15%. Earlier, at Virginia Cancer Specialist, I managed sensitive health data in EHR systems and supported system transitions and documentation workflows.

Experience

Work history, roles, and key accomplishments

Pension Service Analyst

United Association National Pension Fund

Oct 2022 - Nov 2025 (3 years 1 month)

Served as primary liaison for members, retirees, and employers, delivering consultative guidance on benefit eligibility and policy interpretation. Led end-to-end case management and communication, leveraging data analysis to ensure compliant and accurate resolutions.

Data Analysis Case Management Policy Interpretation DataBase Systems Reporting Client Communication Cross functional Coordination

Document Control Specialist / Team Lead

Virginia Heart

Jan 2021 - Dec 2022 (1 year 11 months)

Directed document workflows across multiple medical offices, coordinating with physicians and administrative teams to ensure accuracy and compliance. Partnered with operations and quality teams to optimize data processes and reduce turnaround times by 15%.

Document Management Workflow Optimization Team Leadership Training Process Improvement Compliance

Health Information Specialist

Virginia Cancer Specialist

Jan 2016 - Dec 2021 (5 years 11 months)

Coordinated with clinical teams to manage sensitive health data within EHR systems, ensuring compliance with HIPAA and organizational standards. Supported system transitions and documentation workflows, enhancing information accessibility and accuracy.

Electronic Health Records (EHR)HIPAA Data Management Documentation Training Compliance

Teller I

TD Bank N.A.

Jan 2015 - Dec 2016 (1 year 11 months)

Delivered high-quality customer service and resolved client inquiries efficiently in a fast-paced financial environment. Managed transactions, maintained compliance with financial regulations, and ensured daily reconciliation accuracy.

Customer Service Transaction Processing Compliance Reconciliations Communication Skills