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Rahul Chaudhary

@rahulchaudhary6

Customer support professional with 3+ years supporting US/global customers for EA, DSW and Microsoft across chat, email and voice.

What I'm looking for

Remote customer support and IT support roles where I can use 3+ years supporting US/global customers across chat, email and voice. Open to night shifts, rotational shifts and weekends.

I am a customer support professional based in India with 3+ years supporting US and global customers across live chat, email and voice. My experience includes Player Support and Content Moderation for Electronic Arts via iEnergizer (May 2025-Jan 2026), US e-commerce customer support for DSW via iEnergizer (Aug 2024-May 2025) covering orders, payments, returns, refunds and deliveries, and Microsoft Commercial Support at Teleperformance (Aug 2022-Mar 2024) with ticket triage, SLA targets and Microsoft 365/Azure AD. Fluent in English and Hindi; comfortable with night shifts, rotational shifts and weekends. Tools: Zendesk/CRM ticketing, Microsoft 365, Azure AD.

Experience

Work history, roles, and key accomplishments

EA

Content Moderation Executive

Electronic Arts

May 2025 - Jan 2026 (8 months)

Provided live chat and email support, handled billing and refunds, ensured account security, and moderated content.

Live Chat Email Support Billing Refunds Account Security Verification Content Moderation

DS

Customer Support Executive

DSW

Aug 2024 - May 2025 (9 months)

Handled customer inquiries related to orders, payments, returns, refunds, and deliveries, and mentored new hires.

Order Management Payment Processing Returns Refunds Delivery Support Mentorship

MI

Technical Support Advocate

Aug 2022 - Mar 2024 (1 year 7 months)

Provided technical support for Microsoft 365 and Azure AD, managed ticket triage, and met SLA requirements. Recognized with the Extra Miler Award.

Microsoft 365 Azure AD Active Directory Ticket Triage SLA Management

Education

Degrees, certifications, and relevant coursework

Rahul hasn't added their education

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Tech stack

Software and tools used professionally

Zendesk

Availability

Looking for a job

Location

India

Authorized to work in

Salary expectations

20k+ USD

Social media

Job categories

Customer Support Specialist

Skills

Customer Support Technical Support Troubleshooting Windows

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