Devashish Bisht
@devashishbisht
I resolve production incidents and keep platforms reliable through monitoring and root-cause analysis.
IndiaWhat I'm looking for
I've delivered L1 and L2 platform support for over five years, resolving complex production incidents, validating database issues, and maintaining SLA compliance.
In my current L2 role, I perform root-cause analysis, log analysis, and application monitoring while mentoring junior engineers. Previously, I managed incident lifecycles and escalated customer issues for the Roblox process at iEnergizer.
Experience
Work history, roles, and key accomplishments
Platform Support Engineer L2
Unknown
Sep 2024 - Present (2 years 1 month)
Resolves complex production incidents and platform issues, performs root cause analysis, log analysis, and database validation, and monitors application health while mentoring junior engineers.
Platform Support Engineer L1
Unknown
Oct 2022 - Sep 2024 (1 year 11 months)
Managed incident lifecycle, troubleshooting, and monitoring, and collaborated with development teams to diagnose and validate fixes.
Technical Specialist – Roblox Process
iEnergizer
Oct 2019 - Oct 2022 (3 years)
Delivered technical support and handled escalated customer issues, maintaining service quality and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Graphic Era Hill University
Bachelor of Technology, Electrical & Electronics Engineering
Grade: CGPA: 7.2
Pursued a Bachelor of Technology in Electrical & Electronics Engineering, achieving a CGPA of 7.2.
Aryaman Vikram Birla Institute of Learning
Class XII, General
Grade: 70%
Completed Class XII with 70% marks.
Aryaman Vikram Birla Institute of Learning
Class X, General
Grade: CGPA: 9.0
Completed Class X with a CGPA of 9.0.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
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