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Devanshu Atram

@devanshuatram

Message

I coordinate US mortgage property preservation work orders, vendors, and compliant client reporting.

India

Message

I support Brookstone Management’s US pre-foreclosure and property preservation work, coordinating vendor and field-crew work orders from assignment through completion. I maintain audit-ready records in PPW, Pruvan, and Aspen, review documentation, resolve scope and scheduling issues, and provide client status updates.

Previously, I supported Amazon’s international customers through voice and email at Hexaware Technologies, handling 100+ daily interactions while sustaining CSAT above 90%. I bring SLA discipline, escalation handling, CRM documentation, new-hire training, and cross-functional collaboration to fast-paced operations.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Executive / Vendor Coordinator

Current

DhanInfo

Coordinate end-to-end work order assignment, tracking, and status reporting for property preservation orders for a US client. Serve as primary point of contact for field crews and vendors, resolve scope-of-work and scheduling issues, and maintain audit-ready records using PPW, Pruvan, and Aspen.

PPW Pruvan ASPEN Vendor coordination Work Order Management Documentation Review Client Liaison Escalation Management SLA Compliance

Customer Service Executive

Hexaware Technologies

Delivered outbound and inbound voice and email support for international Amazon customers, resolving product, service, and account queries while meeting SLA and quality targets. Maintained accurate records in CRM systems and sustained CSAT above 90%.

Salesforce Zendesk Freshdesk GDPR Customer Service Voice support Email Support CSAT SLA Training Mentorship

Education

Degrees, certifications, and relevant coursework

G H Raisoni College of Commerce, Science and Technology

Bachelor of Commerce, Computer Application

Grade: CGPA 7.75

Completed Bachelor of Commerce with Computer Application (BCCA) from G H Raisoni College of Commerce, Science and Technology, affiliated with RTM Nagpur University, with a CGPA of 7.75.