Devanshi Pandya
@devanshipandya
Operations and administrative specialist optimizing CRM, processes, and cross-functional workflows.
CyprusWhat I'm looking for
I am an organized, proactive operations professional with 3+ years of experience streamlining administrative workflows, managing CRM systems, and supporting business operations across healthcare and tech teams.
I have implemented efficient processes and onboarding flows, optimized CRM usage (HubSpot, Freshsales), and reduced manual input while improving follow-up efficiency and reporting metrics.
My background includes coordinating cross-functional initiatives, creating SOPs, building dashboards for conversions and outreach, and identifying automation opportunities using tools like Asana, Google Workspace, and WordPress (basic).
I hold a Master of Healthcare Administration and a Bachelor of Physiotherapy, and I bring hands-on clinic operations and digital/telehealth implementation experience to roles focused on process optimization and operational excellence.
Experience
Work history, roles, and key accomplishments
Growth Associate - System Operations
eBen.work
Oct 2022 - Jun 2023 (8 months)
Optimized CRM and client onboarding workflows, reducing manual input and improving follow-up efficiency; developed SOPs and coordinated cross-functional handoffs to boost productivity.
Business Development & Operations Intern
MedTel Healthcare Pvt Ltd
Dec 2021 - Jun 2022 (6 months)
Managed CRM data and lead tracking via HubSpot and Freshsales, built dashboards to monitor conversions, and coordinated client onboarding and campaign logistics to improve engagement.
Clinic Manager & Administrative Coordinator
Reliva Physiotherapy & Rehab
Feb 2020 - Jun 2020 (4 months)
Coordinated administrative workflows, supervised staff, introduced telehealth consultation systems for digital patient data collection, and organized community workshops to expand outreach.
Senior Physiotherapist & Clinical Administrator
Mission Health Multispecialty Physiotherapy Center
Mar 2018 - Nov 2019 (1 year 8 months)
Led clinic operations including team supervision, logistics, patient care planning, and training processes while running awareness and fitness programs to support service expansion.
Education
Degrees, certifications, and relevant coursework
IGIndian Institute of Public Health Gandhinagar
Master of Healthcare Administration, Healthcare Administration
2020 - 2022
Completed a Master of Healthcare Administration focusing on healthcare management and administration from July 2020 to August 2022.
Shree Swaminarayan Physiotherapy College
Bachelor of Physiotherapy, Physiotherapy
Completed a Bachelor of Physiotherapy program emphasizing clinical physiotherapy practice and patient care.
Tech stack
Software and tools used professionally
Availability
Location
CyprusAuthorized to work in
Job categories
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