At Fusion Dinamika, I troubleshoot products, conduct Proof of Concept sessions with customers, and support product implementation based on customer requirements.
At Tech Titian Distribution Indonesia, I provided ticket-based user support, diagnosed network, hardware, and software issues, and scheduled preventive and corrective maintenance. I also presented Kaspersky consumer security solutions and coordinated with technology partners on product delivery and service issues.
At Wahana Ottomitra Multiartha, I monitored telephony and CRM services, supported employee onboarding with communication devices, and coordinated with vendors on telephony issues. I also installed devices, resolved network issues, and conducted User Acceptance Testing based on user requests.
