At Working Solutions, I provide remote customer support for Toyota/Lexus safety response, assisting with safety-related concerns and vehicle issues while documenting information and following established protocols.
As a Technical Resource Expert, I support agents with initial system setup and minor troubleshooting, provide first-level technical assistance, and escalate complex issues to Tier 2 support. I also handled escalated TurboTax product support inquiries and contributed to training and onboarding for new agents.
At Peachford Hospital, I designed and facilitated therapeutic group sessions and developed Expressive Therapy plans aligned with individualized care plans. I maintained clinical documentation and supported therapeutic programming.
