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Coleen Thorpe

@coleenthorpe

Healthcare customer service associate at Conduent supporting insurance and prescription inquiries with Salesforce CRM, Rx Connect Pro, and Rx Nova.

Jamaica

Message

What I'm looking for

I'm prepared to deliver dependable customer and administrative support in a remote work environment.

At Conduent, I support healthcare customers with insurance coverage, billing, and prescription inquiries. I use Salesforce CRM, Rx Connect Pro, and Rx Nova to document interactions, estimate medication copays, and assess test claim outcomes.

At Grace Food Processor Division, I inspected materials and warehouses, documented non-conformances, and used SAP to maintain material records. Earlier, as a Quality Assurance Trainee, I tested food products using FOSS Food Scan and followed GMP and HACCP protocols.

Experience

Work history, roles, and key accomplishments

Current

Health Care Associate (Voice)

Current

Conduent

Jun 2024 - Present (2 years 4 months)

Managed 20-40 inbound calls daily, maintaining a 75% customer satisfaction rating while adhering to data integrity and confidentiality. Resolved customer inquiries, de-escalated difficult calls, and assisted with insurance and healthcare inquiries.

Salesforce Rx Connect Pro Rx Nova Customer Service Data Entry Communication Skills De escalation Insurance Verification Prescription Claims Experience Typing (45+ WPM)

Quality Assurance Officer

Grace Food Processor Division

Nov 2022 - Sep 2023 (10 months)

Inspected and reported on incoming raw and packaging materials, ensuring adherence to safety protocols. Conducted monthly warehouse inspections, communicated with suppliers, and prepared Non-Conformance Reports.

SAP Quality Assurance Inspections Documentation Supplier Communication Inventory Control Non Conformance Management

Quality Assurance Trainee

Grace Food Processor Division

Nov 2021 - May 2022 (6 months)

Performed analytical tests on raw materials and finished goods, using FOSS Food Scan to test fat, salt, acidity, and chlorine content. Collaborated with QA officers to ensure product quality and compliance with food safety protocols.

FOSS Food Scan Quality Assurance Laboratory Testing Food Safety GMP HACCP Data Recording Teamwork

Internship

Savanna-la-Mar Public Hospital

Jun 2021 - Nov 2021 (5 months)

Streamlined centrifuging of blood samples and completed data entry of samples received. Collected high volumes of samples, distributed medical records, and handled incoming calls in a fast-paced hospital environment.

Data Entry Sample Collection Centrifugation Medical Records Communication Skills Time Management Multitasking

Scales Clerk

Pan-Caribbean Sugar Company Limited

Dec 2020 - May 2021 (5 months)

Weighed farm produce and logged accurate information using appropriate scales. Oversaw documentation for drivers, managed inbound and outbound trucks, and performed data entry with high accuracy.

Data Entry Inventory Management Communication Skills Leadership Typing (45+ WPM)Attention To Detail