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Brandi Zeno

@brandizeno

IT support professional developing Windows and Entra ID projects, including multi-factor authentication in Microsoft Azure.

United States

Message

At the United States Postal Service, I support customer interactions and service requests while maintaining operational accuracy. I also improved reporting accuracy by 40% through workflow enhancements.

At BMB Group, I managed client documentation, scheduling, and communications. I streamlined digital filing processes, reducing document retrieval time by 60%.

My IT projects include managing local users in Windows and setting up multi-factor authentication within Microsoft Azure’s Entra ID. I’ve worked with Windows 11, Azure Virtual Machines, and credential management in Windows.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Specialist

Current

United States Postal Service

Jan 2015 - Present (11 years 9 months)

Supported 200+ customer interactions weekly, delivering timely issue resolution while maintaining 99%+ operational accuracy. Improved reporting accuracy by 40% through workflow enhancements and managed customer inquiries, documentation, and service requests.

Customer Service Documentation Compliance Data Integrity Workflow Optimization Cross Functional Collaboration Escalation Management

Client Success Coordinator

BMB Group

Jan 2019 - Nov 2025 (6 years 10 months)

Managed client documentation, scheduling, and communications while maintaining 99% documentation accuracy. Reduced document retrieval time by 60% by implementing streamlined digital filing processes and workflow improvements.

Client Management Documentation Scheduling Communication Skills Workflow Improvement Reporting Audit

Customer Success Team Lead (Detail)

United States Postal Service

Mar 2016 - Nov 2020 (4 years 8 months)

Led daily operations for 30+ employees, driving productivity, service quality, and policy compliance. Resolved complex escalations, standardized reporting and audit procedures, and coached team members on customer service best practices.

Team Leadership Operations Management Escalation Management Reporting Audit Coaching Mentorship Customer Service

Patient Support Specialist

Touro Infirmary

Jan 2010 - Jan 2015 (5 years)

Supported 50+ patients daily, delivering compassionate service while maintaining 100% HIPAA compliance. Managed Epic electronic medical records with 99%+ documentation accuracy and coordinated scheduling, patient communications, and care activities.

Patient Support HIPAA compliance Epic Medical Records Scheduling Communication Skills Collaboration