Dennis Brown
@dennisbrown1
Substitute teacher and customer-focused professional passionate about nurturing young learners.
What I'm looking for
I’m an enthusiastic, compassionate professional with experience across customer service, hospitality, retail sales, and early childhood education. I bring strong communication, multitasking, and problem-solving skills from fast-paced, people-focused environments.
As a Substitute teacher, I supervise and guide students during class and activities, ensuring safety for students aged 2 through 3rd grade. I implement provided lesson plans, manage the classroom effectively, and adapt teaching strategies to support diverse learning styles, including students needing accommodations under the ADA.
Beyond teaching, I’ve led teams and supported customers as a Sales Lead, recommending merchandise based on needs and preferences and managing daily KPI goals for a team of three to five. Earlier roles in hospitality strengthened my reliability and patience when handling guest inquiries, payments, and requests in a professional, courteous way.
I’m also trained in information security and identity protection, monitoring systems for threats and coordinating resolution of identity theft claims. With Childcare and ADA certifications, plus CPR certification, I’m ready to create a nurturing, well-organized environment where children and families feel supported.
Experience
Work history, roles, and key accomplishments
Substitute teacher
The Loyola School
Sep 2025 - Present (10 months)
Supervise, guide, and ensure the safety of students (ages 2 through 3rd grade) during class and activities while implementing provided lesson plans. Adapt instruction to meet diverse learning needs, including ADA accommodations, and monitor student progress.
Recommend merchandise based on customer needs and preferences, maintain product and promotions knowledge, and manage returns and security practices. Restock and merchandise product displays and lead a team of three to five to meet daily KPIs.
Identity theft specialist
Generali Global Assistance
Jul 2020 - Jan 2022 (1 year 6 months)
Monitor systems for threats, security breaches, and intrusions while researching and evaluating components and performance indicators to support security quality control. Contact government agencies on behalf of the client and resolve identity theft claims.
Welcome guests and manage check-in/check-out procedures using the property management system (PMS). Handle guest requests, inquiries, and complaints, and process payments and billing accurately.
Education
Degrees, certifications, and relevant coursework
ADA Certification
ADA Certification, Disability Accommodations (ADA)
Holds an ADA certification (listed as present).
Childcare Certification
Childcare Certification, Early Childhood Education
Holds a childcare/early childhood education certification (listed as present).
Criminal Justice (AS) Diploma
Associate in Science (AS), Criminal Justice
Earned an Associate in Science (AS) in Criminal Justice. The school name is not specified.
CPR Certification
CPR Certification, First Aid / CPR
CPR certification listed for October 2027.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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