Denisha Cole

Mission-driven Client Success and Chaplaincy Professional with 10+ years of experience delivering trauma-informed support, conflict resolution, and program leadership to diverse communities and distributed teams. Adept at building trust, de-escalating sensitive situations, and improving service outcomes through empathic listening and data-driven process optimization.

Excels in remote-first environments, serving as a confidential emotional care resource for employees, clients, and partners—whether processing grief, managing life transitions, or driving engagement through proactive outreach. Brings robust case management and compliance experience across nonprofit, HR, education, and financial services sectors.

Recognized for:

• Building high-retention client relationships with a people-centric, solutions-focused approach

• Coordinating cross-functional care pathways while balancing confidentiality and compliance

• Leading workplace wellbeing programs, community engagement campaigns, and DEI initiatives

• Skilled with Salesforce, HubSpot, HMIS, and remote collaboration tools (Slack, Zoom, Teams)

Passionate about advancing organizational resilience, client satisfaction, and employee belonging through holistic support—ensuring no person or partner is left behind.