Open to opportunities

Denisha Cole

@denishacole

Message

Compassionate chaplain and client services leader with compliance and digital skills.

United States

Message

What I'm looking for

I seek a remote or Portugal-based role combining spiritual care, client services, and program management where I can support diverse populations, drive compliance and reporting, and expand digital outreach within a collaborative, mission-driven organization.

I am a dedicated chaplain and client services professional with over 10 years of experience bridging human-centered care, compliance operations, and digital program management. I provide spiritual and emotional support, crisis intervention, client assessment, and data-driven reporting while fostering inclusivity and organizational trust.

I have led outreach and digital campaigns using HubSpot and MailChimp, managed casework and HMIS/ETO systems, and supported regulatory compliance and audit processes in mortgage operations. I excel in remote collaboration, cross-cultural communication (beginner Portuguese), and am preparing for relocation to Portugal while open to overnight remote roles aligned with spiritual care missions.

Experience

Work history, roles, and key accomplishments

Current

Case Manager & Community Program Coordinator

Current

CAFE

Aug 2021 - Present (4 years 2 months)

Conduct comprehensive client assessments and develop individualized service plans using HMIS/ETO, coordinate multi-agency access to housing and workforce services, and lead digital outreach campaigns to increase participation.

Case Management ETO Program Coordination HubSpot Mailchimp

Current

Workforce Chaplain

Current

Workforce Chaplains

Aug 2019 - Present (6 years 2 months)

Provide compassionate spiritual and emotional support to over 100 employees, lead crisis response and counseling, and design wellness resources that foster morale and trust across diverse faith backgrounds.

Spiritual Care Crisis Intervention Grief Counseling Remote Collaboration Cross Cultural Communication Emotional CPR

Enrollment & Operations Support

EnrollIndy

Jan 2019 - Dec 2022 (3 years 11 months)

Managed program enrollment, community outreach, and service coordination using Salesforce CRM, designed digital communication processes to increase public awareness, and tracked program goals across sites.

Enrollment Salesforce Community Outreach Digital Communication Project Tracking CRM Management

Mortgage Compliance Specialist

PNC Mortgage

Jan 2012 - Dec 2018 (6 years 11 months)

Oversaw compliance audits, due diligence, and documentation reconciliation for mortgage portfolios and supported legal/compliance teams in interpreting federal and internal regulations to improve audit timeliness.