Denise Pierce
@denisepierce
Experienced case manager delivering client-focused benefits support, accurate documentation, and efficient case processing.
United StatesWhat I'm looking for
I am a seasoned case manager with extensive experience in public assistance and healthcare settings, specializing in Medicaid and food stamp applications, eligibility reviews, and client advocacy.
I excel at interviewing clients face-to-face and by phone, processing applications, maintaining detailed case records, and producing weekly reports using Microsoft Word, PowerPoint, and Excel as well as entering data in institutional systems. I maintain strict confidentiality and handle multiple cases concurrently while meeting deadlines.
I pride myself on clear communication, professionalism, attention to detail, and a commitment to timely, compassionate service delivery that supports clients and improves administrative workflows.
Experience
Work history, roles, and key accomplishments
Family Independent Case Manager
Department of Family and Children Services
Jun 2001 - Present (24 years 2 months)
Processed food stamp and Medicaid applications and reviews, interviewed clients by phone and in person, and maintained accurate case records and verification checklists. Prepared weekly reports on pending and approved cases and managed multiple cases concurrently using Microsoft Office.
Indigent Care Case Manager
Lamar Medical Center
Jun 2005 - Oct 2009 (4 years 4 months)
Interviewed uninsured patients referred from the emergency room, processed and recorded indigent care applications and approvals, and documented treatments, diagnostics, and discharge records. Coordinated referrals to community resources and completed accurate, timely reports.
Secretary
Youth Development
Jun 2001 - Aug 2003 (2 years 2 months)
Transcribed dictation and prepared letters, memoranda, and weekly reports while maintaining confidentiality and following department policy. Entered incident reports into the Quality Assurance Tracking System, coordinated travel and meetings, and took minutes for weekly meetings.
Data Entry Clerk
Augusta State University
Apr 1990 - Jun 2001 (11 years 2 months)
Entered admissions and international student data into an Oracle-based student information system and assisted with transcript evaluation for admissions decisions. Managed bulk mailing and maintained accurate student records using various office equipment.
Education
Degrees, certifications, and relevant coursework
ACAugusta Technical College
Business Administration
Grade: 2.9 of 2.9
Completed 40 quarter hours in Business Administration coursework at Augusta Technical College with a GPA of 2.9.
Availability
Location
United StatesAuthorized to work in
Job categories
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