Denise Flory

I’m Denise, a healthcare and customer support professional based in The Woodlands, Texas. I help people navigate complex information, resolve problems, and feel confident using new services and technology. My background combines patient and provider support, insurance and billing workflows, customer education, and administrative coordination.

In eye care, I verified eligibility and benefits, explained coverage and EOBs, supported claims and denials follow-up, posted payments, and followed up on outstanding balances. I also coordinated prior authorization and referral documentation with insurers, providers, pharmacies, and specialists. At Child & Family Eye Care, I supported 30–40+ patients daily while balancing scheduling, payments, insurance questions, and accurate EMR records.

At Lifetime Eyecare Associates, I helped introduce clinical technologies through vendor demonstrations, training, rollout coordination, and ongoing troubleshooting. I translated technical information into practical guidance for physicians, coworkers, and patients—experience I’m excited to bring to customer onboarding, implementation support, and healthcare technology roles.

My administrative experience includes coordinating two field crews handling approximately 15–20 jobs weekly, managing customer communications, preparing invoices, processing payments, and maintaining Excel trackers.

I hold a B.S. in Biology with a Chemistry minor from Texas Tech University. I’ve completed training in Medicare billing, claims and appeals, Medicaid and prior authorization workflows, Jira Fundamentals, and Excel. My tools include Officemate, Compulink, Weave, Microsoft Office, and Google Workspace.

I’m seeking a full-time remote opportunity in healthcare operations, insurance verification, prior authorization, revenue cycle, provider support, customer onboarding, or implementation coordination. I bring clear communication, attention to detail, patient and customer empathy, and consistent follow-through.