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Demi Gomez

@demigomez

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Permit Technician specializing in process efficiency and code compliance.

United States

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What I'm looking for

I seek a role where I can apply permit processing and code compliance expertise, improve workflows using lean principles, collaborate across teams, and deliver excellent customer service while advancing process efficiency.

I am a detail-focused Permit Technician with experience at the City of Buckeye, where I improved workflows, supported an online permitting system, and collaborated across departments to ensure code compliance and customer satisfaction.

I hold an MBA in Business Administration and Management from the University of Dubuque and an AA in Business from Estrella Mountain Community College, and I am ICC Certified as a Permit Technician. I have applied lean efficiency principles and training in continuous improvement to suggest strategies that increased departmental effectiveness.

I have strong communication skills and a proven track record working with contractors, architects, engineers, and customers to streamline permit acquisition, develop educational materials and maintain accurate administrative and billing records.

Experience

Work history, roles, and key accomplishments

Current

Permit Technician

Current

City of Buckeye

Jul 2021 - Present (4 years 5 months)

Managed permit intake and compliance processes, supported development of an online permitting system, and improved departmental efficiency through SOPs and stakeholder education, enhancing customer satisfaction.

Permits SOP Development Process Improvement Customer Service

Utility Billing Representative

City of Buckeye

Dec 2016 - Jul 2021 (4 years 7 months)

Processed new accounts and billing adjustments, reconciled transactions and maintained accurate financial records while resolving customer inquiries to ensure accurate utility billing.

Customer Service Data Entry Spreadsheet Management

National Accounts Representative

Republic Services

Jan 2011 - Dec 2016 (5 years 11 months)

Managed national accounts to drive growth and retention, developed customized client solutions, and consistently met targets through cross-functional collaboration.

Account Management Sales Growth Cross Functional Collaboration Stakeholder Management

Education

Degrees, certifications, and relevant coursework

University of Dubuque

Master of Business Administration, Business Administration and Management

2017 - 2020

Grade: GPA 3.8 (as noted)

Completed MBA in Business Administration and Management, made Dean's List in Spring 2018 with a 3.8 GPA; degree unfinished at time of note due to nine classes remaining.