Open to opportunities

Delvis Sanabria

@delvissanabria

Message

I am a bilingual customer support supervisor specializing in team leadership, scheduling, and data analysis.

United States

Message

What I'm looking for

I'm seeking a mid-level customer support or operations role in a collaborative, customer-focused company where I can lead remote teams, improve processes, and apply bilingual communication, scheduling, and data-analysis skills.

I am a bilingual, detail-oriented professional with a Bachelor's in Forensic Psychology and a strong track record in customer support and remote team supervision. I have supervised teams, resolved complex customer issues, maintained satisfaction metrics, trained new hires, and helped improve support processes to meet high service standards.

As a senior scheduling coordinator I coordinated patient appointments, streamlined workflows, and collaborated across departments while protecting sensitive information. I am proficient in Microsoft Office (Excel, Word, PowerPoint) and experienced with Ellie and Sabre, and I thrive in high-pressure, customer-focused environments.

Experience

Work history, roles, and key accomplishments

Customer Support Supervisor

JetBlue

Jun 2021 - Jun 2024 (3 years)

Supervised customer support teams, resolved complex customer issues, and maintained high satisfaction metrics. Trained new hires and contributed to improving support processes.

Customer Support Team Leadership Training Escalation Management Remote Team Management Process Improvement Microsoft Excel Ellie Sabre

Scheduling Coordinator, Sr

Orlando Health

Dec 2018 - Jun 2021 (2 years 6 months)

Coordinated patient appointments and streamlined scheduling workflows to improve service efficiency. Collaborated across departments and handled sensitive patient information while maintaining confidentiality.