Delvin Herring Jr

I’m an IT Support Specialist with hands-on Tier I technical support experience in hardware/software troubleshooting and end-user training. I hold a Google IT Support Professional Certificate and Microsoft 365 Fundamentals certification, and I bring a Bachelor of Science in Biology plus data analytics experience to help me translate complex technical concepts for non-technical users.

As Chief Technology Officer, I implemented digital tools for inventory tracking and sales analytics, using data analysis to optimize stock levels and forecast demand—skills I can apply to IT asset management and reporting. I also developed web-based digital marketing strategies and streamlined customer service workflows through structured problem-solving, aligning closely with the efficiency and troubleshooting focus of IT support environments.

In my Tier I IT Support Associate role, I delivered helpdesk support for delivery operations by resolving hardware, software, and mobile device issues to maintain uptime across fleet management systems. I troubleshot iOS/Android devices and proprietary delivery management software, documented recurring issues and resolutions to build a knowledge base, and designed end-user training sessions that improved staff system proficiency and reduced repeat support requests.

I’m seeking an entry-level IT support or helpdesk role to grow a long-term career in information technology. I bring a proven record of proactive troubleshooting, remote-friendly support habits, and clear communication—so users get dependable solutions and teams get fewer recurring problems.