Open to opportunities

Delphine Roge

@delphineroge

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Manager and customer-service professional skilled at operations, conflict resolution, and fast problem-solving.

United States

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What I'm looking for

I’m looking for a fast-paced role where I can lead daily operations, deliver high-volume customer service, and apply my strength in problem-solving and confidential documentation to support a strong team.

I’m a dependable, detail-oriented manager with experience in management, customer service, and investigative support. I thrive in fast-paced environments, solve problems under pressure, and communicate effectively to deliver results.

In my current role as a Manager at Paradise Coast Sports Complex, I oversee daily operations, manage staff, and ensure exceptional customer experiences. I resolve conflicts quickly, maintain a safe and organized environment, and implement solutions that keep work moving under high pressure.

Previously, I built strong guest-focused skills as a Host at Olive Garden and supported investigative operations as an Investigative Aid with the Alcohol Beverage and Tobacco Division. I’m especially proud of my accuracy in data collection, case management, and confidential documentation—always maintaining reliability and professionalism.

Experience

Work history, roles, and key accomplishments

Current

Manager

Current

Paradise Coast Sports Complex

Jan 2025 - Present (1 year 5 months)

Oversee daily operations, manage staff, and resolve conflicts to ensure exceptional customer experiences at a sports complex. Maintain a safe, organized, and efficient environment for both staff and patrons.

Operations Management Staff Oversight Customer Service Conflict Resolution Team Leadership safety management Scheduling coordination Process Improvement

Restaurant Host

Olive Garden

Jan 2023 - Jan 2025 (2 years)

Welcomed and assisted guests in a high-volume restaurant environment. Coordinated seating and staff flow to support smooth, timely service while delivering strong communication and multitasking.

Guest Relations Seating Coordination Multitasking Communication Time Management Teamwork

Investigative Aid

Alcohol Beverage And Tobacco Division

Jan 2019 - Jan 2025 (6 years)

Supported investigative operations by gathering, organizing, and documenting critical information. Assisted investigators with data collection, reporting, and case management while maintaining strict confidentiality and ensuring accuracy in reporting.

Data Collection Case Management Case Documentation Reporting Confidentiality