Delicia Briones

Loaded and unloaded trucks, transporting materials within the facility using various handling equipment. Safely operated forklifts and a 26-foot box truck according to DOT regulations. Picked, staged, and verified orders utilizing a scan and pack system.

Checked trucks in and out of the facility, ensuring a clean work area. Patrolled designated areas and contacted dispatch for hourly and bi-hourly checks. Maintained detailed logs of all checks throughout shifts.

Assembled and delivered orders for technicians, ensuring timely and accurate supply. Maintained a clean and stocked work area. Picked up stock and ordered parts from various distributors.

Handled over 40 customer interactions daily, providing detailed, personalized, and polite service to ensure retention and satisfaction. Constantly learned and memorized company services to quickly and efficiently answer customer questions. Assisted in training onboarding agents with customer service script recitation, conflict resolution, and company policies.

Loaded and unloaded trucks, transporting materials within the facility using various handling equipment. Safely operated forklifts and other machinery to complete tasks. Maintained and refueled equipment after each use, ensuring the area was prepared for the following shift.

Performed thorough cleaning of houses and offices, including dusting all rooms and surfaces. Cleaned kitchens and bathrooms meticulously, and discarded all trash. Vacuumed, swept, and mopped all floors, ensuring customer satisfaction with services.

Performed cash and card transactions for customer purchases, ensuring accurate money counts at the beginning and end of each shift. Answered business calls regarding the store and products. Maintained clean, neat, and organized work areas at all times, engaging customers pleasantly upon entry.

Created multimedia presentations, including video and text-synced depositions, for enhanced understanding. Directed aircraft in the interception of hostile aircraft and provided positive control of friendly aircraft via radio communication. Maintained operation logs and prepared operation maps and overlays.

Activities and societies: Member of Young Women Of Excellence. Awarded for assisting in opening and running the school store.

Completed coursework in Honors English, Mathematics, Social Economics, Biology, and Graphic Arts and Design. Gained 3 years of experience in graphics design and screen printing, including designing the school logo using Adobe Illustrator.