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Delia Serrano

@deliaserrano

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Sales Operations Coordinator who cut order processing time 40% at 14th Round.

United States

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At 14th Round – Design and Technology, I supported the sales team and leadership and processed 150+ vendor submissions. I implemented workflow improvements that reduced order processing time by 40% in six months.

At Precoa, I standardized CRM onboarding workflows for 400+ clients annually and reduced data-entry errors. I also developed and launched digital mailers that increased sales by 25%. Earlier, at Ardmore Home Design, I supported product development and managed vendor relationships, sourcing, and sample tracking.

Experience

Work history, roles, and key accomplishments

Sales Operations Coordinator

14th Round – Design and Technology

Jun 2024 - Mar 2026 (1 year 9 months)

Provided operational support to sales team and leadership, processing 150+ vendor submissions and managing client data. Implemented workflow improvements that reduced order processing time by 40% in 6 months.

CRM Data Management Process Improvement Vendor Management Communication Skills Workflow Optimization

Business Operations Coordinator

Precoa

Oct 2022 - Nov 2023 (1 year 1 month)

Managed calendars and travel for senior leaders, onboarded 400+ clients annually, and standardized CRM workflows reducing data-entry errors. Launched digital mailers that increased sales by 25%.

CRM Workflow Standardization Onboarding Digital Marketing Calendar Management Data Management

Sales & Administrative Assistant / Product Development Admin

Ardmore Home Design

Nov 2017 - Apr 2021 (3 years 5 months)

Collaborated with executives and cross-functional teams to execute projects for luxury brands. Coordinated international vendor relationships, managed product sourcing, and onboarded purchasers to ERP systems.

Vendor Management Product Development ERP Client Relations Project Coordination Data Accuracy