Delfone Gardner

Leading Life & Annuity Center of Excellence (COE) migration and refactoring project, migrating workflows from AWD to Appian platform. Collaborating with stakeholders to create product roadmap and manage product backlog.

Collaborated with senior leadership to define and execute product roadmap for retirement investments/annuities SaaS platforms. Owned product backlog, facilitated discovery sessions, and employed SAFe Agile framework.

Led initiatives for Citibank digital banking platform CBOL account management and payment processing. Managed product backlog, applied SAFe Agile framework, and ensured delivery of cloud-based solutions using AWS.

Prioritized product backlog for Salesforce Sales Cloud enhancements. Partnered with business stakeholders to document requirements and user stories aligned with product roadmap.

Managed Scrum team in implementation of automated Warehouse Management System (WMS) tool, saving organization 1.5M. Managed B2B Partner Relationship Management (PRM) tool with payment processing integration.

Provided support for implementation of Actimize fraud case management solution. Elicited and managed business, functional, and technical requirements, and created use case requirements and process flows.

Managed and processed survey data for AT&T Market Insights. Created project charter and schedule, managed scope creep, and coordinated with developers for data attribute mapping.

Grade: 3.57

Master of Science in Computer Information Systems with a GPA of 3.57, graduating Cum Laude.

Certified Six Sigma Green Belt from Aft Systems, Inc.

Certified Scrum Master (CSM) from Scrum Alliance.

Certified ITIL Foundation Certificate in IT Service Management from Axelos Global.

Grade: 3.37

Bachelor of Business Administration in Business Management with a GPA of 3.37.

Certified Scrum Product Owner (CSPO) from Scrum Alliance.