Del Dinkins

I am a dedicated SAP/OTC Business Systems Analyst with extensive hands-on experience in functional testing, defect triage, and Agile documentation across various SAP modules including TM, XPS, and EWM. My strong track record includes writing over 20 test cases, resolving complex multi-system logic errors, and enhancing transport compliance in FDA-regulated environments. Currently, I am focused on optimizing SAP transportation systems and developing chatbot tools utilizing retrieval-augmented generation (RAG).

In my role at Johnson & Johnson, I have successfully led weekly SIT cycles with a remarkable 92% coverage, triaging over 40 defects linked to multi-system logic and third-party vendors. My collaboration with developers and product owners has resulted in significant improvements in GI label logic, reducing manifest failures at FDA-governed sites. Additionally, I have automated numerous testing processes, enhancing release reliability and efficiency across various projects.