Open to opportunities

Dela Rosa Mary Rose

@delarosamaryrose

Message

I coordinate sales operations, property services, and customer support.

Philippines

Message

What I'm looking for

I'm looking for a role where I can support operations, coordinate clients and teams, manage administrative processes, and contribute to customer satisfaction in a fast-paced environment.

I'm currently coordinating sales operations at Cebu Evergreen Industries, Inc., connecting sales, logistics, and finance teams while processing purchase orders and maintaining accurate customer records.

Previously, I facilitated property services at Delta Golf Philippines Expeditionary Support, Inc., serving as a primary client contact for hotel reservations, service requests, and complaints. I also managed property documentation, partner-hotel contracts, meal arrangements, pricing discussions, and service quality coordination.

At Amazon Operation Services Philippines, Inc., I supported customers across phone, email, and chat, resolving order modifications, returns, refunds, and account concerns.

I bring organized administrative support, clear communication, records management, client relationship coordination, and a strong commitment to customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Sales Coordinator

Current

Cebu Evergreen Industries, Inc.

Aug 2024 - Present (2 years)

Coordinated between sales, logistics, and finance departments to improve workflow efficiency and customer satisfaction. Processed purchase orders, managed customer inquiries, and maintained accurate sales documentation.

Sales Support Coordination Customer Service Purchase Order Management Documentation Time Management

Property Facilitator

Delta Golf Philippines Expeditionary Support, Inc.

Dec 2023 - Aug 2024 (8 months)

Served as primary point of contact for clients regarding hotel reservations, service requests, and complaints. Maintained company documents, client records, and contracts, and coordinated meal arrangements with restaurant partners.

Property Coordination Client Relations Records Management Administrative Support Vendor coordination Negotiation

Customer Service Representative

Amazon Operation Services Philippines, Inc.

Nov 2020 - Jan 2021 (2 months)

Responded professionally to customer inquiries via phone, email, and chat. Assisted with orders, modifications, returns, and refunds while maintaining accurate service records.

Customer Service Order Processing Problem Solving Data Entry