Open to opportunities

Deissy Garcia

@deissygarcia

Director of Immigration Operations driving compliant, tech-enabled multi-state workflows that improve efficiency and client outcomes.

United States

Message

What I'm looking for

I’m looking to lead immigration operations for a growth-focused organization—owning compliant workflows, KPIs, and technology-driven process improvements—while coaching teams to deliver fast, high-quality client experiences.

I’m a Strategic Immigration Operations Leader with 8+ years of experience driving legal operations, scaling multi-state teams, and optimizing high-volume immigration case workflows. I’ve led a Director-level operations team across TX, IL, TN, and OK (20+ professionals), improving processing efficiency, client retention, and compliance across USCIS, EOIR, and DHS frameworks.

I partner with executive leadership to support growth strategy and expansion, while implementing technology-driven solutions and AI-driven tools to modernize workflows. I establish KPI dashboards, streamline case management systems to reduce processing timelines, and run quality assurance through audits and site visits—supported by training, mentorship, and team development to strengthen performance and retention.

Experience

Work history, roles, and key accomplishments

Director of Immigration Ops

Alexandra Lozano LLC

Apr 2025 - Apr 2026 (1 year)

Led multi-state immigration operations across TX, IL, TN, and OK, managing a team of 20+ and overseeing end-to-end case management for USCIS/EOIR/DHS compliance. Implemented AI-driven workflow tools, established KPIs, and streamlined submissions to improve processing efficiency and client retention.

EOIR Multi State Operations Leadership KPIs Client Retention Workflow Optimization

Global Immigration Ops Manager

Martinez Immigration PLLC

Oct 2024 - Apr 2025 (6 months)

Managed global immigration operations for 15+ professionals across Latin America, Asia, and the Caribbean while ensuring compliance with U.S. immigration regulations and firm standards. Audited and improved international workflows to reduce errors, increase efficiency, and align teams through virtual training and performance goals.

Global Team Management Virtual Training & Strategy Sessions International Case Operations Legal Document Review Quality Control

Immigration Case Manager

Naimeh Salem & Associates

Apr 2022 - Aug 2024 (2 years 4 months)

Managed high-volume immigration caseload (100+ cases) from intake through resolution, handling client consultations, eligibility screening, and case strategy support. Prepared and filed USCIS/EOIR applications and court submissions, drafted supporting legal documents, and maintained case timelines and client communications.

Immigration Case Management USCIS & EOIR Filings Client Consultations & Eligibility Screening Client Communication

Immigration Paralegal

The Bruno Law Group

Sep 2018 - Jan 2022 (3 years 4 months)

Managed full lifecycle immigration cases from intake to final submission, preparing applications, petitions, waivers, and supporting documentation. Drafted motions (e.g., motions to reopen/dismiss and bond requests), coordinated client interviews, and ensured timely USCIS/EOIR filings with organized case files and exhibits.

USCIS & EOIR Filings Drafting Motions To Dismiss Motion To Reopen Dismiss