At Zyxel Communications, I provide nationwide Tier 3 network support for businesses, troubleshoot issues beyond standard solutions, and travel across the U.S. when hands-on support is needed.
I work directly with development teams to turn recurring customer issues into lasting firmware improvements. My network background includes WiFi5/WiFi6, VoIP, DHCP, VLANs, GPON, TCP/IP, DNS, subnetting, and network security.
Previously, I managed workstation, medical equipment, Windows server, and imaging server operations across four Access Specialty Animal Hospital locations in Los Angeles.
My U.S. Navy experience includes leading installation teams aboard USS Fleet combatants, deploying cryptographic information suites, managing servers and systems administration, and ensuring mission-critical equipment was installed and certified on time.
