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Deepti Ranjan

@deeptiranjan1

Senior Customer Success Manager at Birdeye, guiding SaaS customers from onboarding through adoption, optimization, and retention.

India

Message

At Birdeye, I own success strategy for an assigned SaaS customer portfolio across a digital marketing and engagement platform. I guide customers in defining KPIs and use usage trends and engagement data to recommend optimization strategies.

I lead customer onboarding and deliver training to support adoption. Previously, at Hi Tech Consulting, I led SaaS onboarding and adoption programs, and at V3i Tech, I implemented SaaS solutions and supported customer enablement.

Experience

Work history, roles, and key accomplishments

Current

Senior Customer Success / Implementation Manager

Current

Birdeye

May 2022 - Present (4 years 5 months)

Owns success strategy for a SaaS customer portfolio, guiding KPIs and conducting performance reviews. Leads onboarding and collaborates with cross-functional teams to drive retention.

Customer Success SaaS Customer Onboarding Customer Retention KPI Tracking Data Analysis Cross Functional Collaboration Customer Management

Customer Success Manager / Onboarding Lead

Hi Tech Consulting

Mar 2017 - Apr 2022 (5 years 1 month)

Led onboarding and adoption programs for SaaS customers, translating analytics into action plans. Managed multiple accounts and delivered training to support adoption.

Customer Success SaaS Onboarding Customer Adoption Data Analysis Account Management Training Best Practices

Onboarding Specialist / Implementation Consultant

V3i Tech

Dec 2012 - Feb 2017 (4 years 2 months)

Implemented SaaS solutions and supported customers in improving digital engagement. Delivered training and coordinated with technical teams for successful deployments.

SaaS Implementation Customer Training Technical Support Coordination Digital Engagement