Open to opportunities

Deepsikha Mondal

@deepsikhamondal1

Message

Client-facing campaign and product specialist building client trust through data.

India

Message

What I'm looking for

I’m looking to bring a client-relationship and process-ownership mindset into an Account Management or Customer Success role—using reporting, proactive issue resolution, and workflow improvements—while building toward people leadership.

I’m a client-facing professional with 4 years of experience across campaign management, technical client support, and HR operations. I’ve built client-facing reporting dashboards and tools that improve transparency, strengthen trust, and increase team efficiency.

In my Google Workspace role, I served as the primary technical consultant and achieved a 95%+ client satisfaction score, then was fast-tracked to Subject Matter Expert within 8 months. I also optimize workflows through root cause analysis, quality assurance, and proactive solutions, and I’ve led early hands-on leadership initiatives like rolling out a Chrome extension to close a team workflow gap.

Experience

Work history, roles, and key accomplishments

Current

Campaign Manager

Current

MediaMint

Apr 2025 - Present (1 year 3 months)

Built and owned client-facing reporting dashboards in Looker to improve transparency and client trust in retail media account performance. Manage listing health on Rithum, track account performance trends, and built a Chrome extension to close a team workflow gap.

Client Reporting Looker Catalog Compliance Data Quality Analysis Chrome extensions Workflow Optimization

Product Specialist

Cognizant Technology Solutions

Mar 2024 - Apr 2025 (1 year 1 month)

Served as primary client-facing technical consultant for Google Workspace, achieving a 95%+ client satisfaction score. Fast-tracked to Subject Matter Expert (SME) and led workflow optimization, root cause analysis (RCA), quality assurance, and team performance analysis.

Google Workspace Root Cause Analysis Quality Assurance Workflow Optimization System Reliability Cross Functional Collaboration

HR Executive

Creation Soul Softech

Aug 2022 - Feb 2024 (1 year 6 months)

Led end-to-end recruitment across multiple departments and developed strategies that reduced time-to-hire by 25% while improving candidate quality. Designed performance evaluation frameworks and managed HR social media channels and employee lifecycle analytics.

Recruitment Strategy Candidate Quality Improvement Performance Management Performance Evaluation HR Operations Employee Lifecycle