I lead Ad Operations and Campaign Management delivery org across AM, VCM, VAO, and PVAO, setting performance standards and owning escalations for campaign delivery issues.
I’ve mentored and scaled teams with structured coaching, SOPs, and knowledge assessments, and I run full SLA governance—designing turnaround frameworks, enforcing JIRA workflow discipline, and surfacing breach risks before launch.
I drive executive visibility through MBR/WBR reporting with data reconciliation and trend insights, then improve how we work using Google Sheets + Apps Script automation and cross-functional alignment with Sales, Account Management, and vendor teams.
