Open to opportunities

Deepikasachin Singh

@deepikasachinsingh

Message

Dynamic professional with expertise in public relations and customer service.

India

Message

What I'm looking for

I seek a challenging role in a dynamic environment that fosters growth and allows me to leverage my skills in customer service and digital marketing.

With a strong background in public relations and customer service, I have honed my skills through diverse roles in various industries. My journey began at India Today, where I managed communications for 26 magazines, addressing subscriber queries and ensuring satisfaction. This experience taught me the importance of effective communication and problem-solving in a fast-paced environment.

Following my tenure at India Today, I worked as a Guest Relationship Executive at Kingfisher Airlines, where I handled international lounge operations and provided exceptional service to travelers at Indira Gandhi International Airport. My ability to connect with clients and resolve issues efficiently has been recognized through various awards and positive feedback, showcasing my commitment to excellence.

I am also certified in Digital Marketing, Google Analytics, and Affiliate Marketing, which complements my customer service skills. I am passionate about continuous learning and strive to bring my best to every challenge I face.

Experience

Work history, roles, and key accomplishments

Guest Relationship Executive

Kingfisher Airlines

Dec 2010 - Present (14 years 6 months)

Worked as a Guest Relationship Executive, managing international lounge operations, ticket counter services, and in-flight service. Provided comprehensive support to passengers at Indira Gandhi International Airport.

Guest Service Ticketing In Flight Service Customer Service International Lounge Management

Public Relation Associate

India Today

Jan 2008 - Present (17 years 5 months)

Managed 26 magazines, handling subscriber queries via phone and email. Ensured timely communication and resolution for renowned subscribers.

Email Communication Customer Service Query Resolution Communication Skills

Sales Officer

Maple E-Solution

Aug 2007 - Present (17 years 10 months)

Handled UK clients through cold calling and email, managing both inbound and outbound processes. Was part of the pilot batch for this initiative.

Cold Calling Email Communication Inbound Sales Outbound Sales Client Management Customer Service

Education

Degrees, certifications, and relevant coursework

FRANKFINN INSTITUTE OF AIRHOSTESS TRAINING

Certified Graduate, Aviation, Hospitality and Travel Management

Completed a certified graduate program in Aviation, Hospitality, and Travel Management. Gained comprehensive knowledge and skills relevant to the aviation and hospitality industries.