At Ford Motor Company, I support loan servicing for US retail and lease consumer and commercial vehicle accounts. I review moderately complex transactions and resolve contract discrepancies and claims in line with credit, income, and regulatory standards.
I research customer, dealer, and internal inquiries, address post-closing issues with secondary investors and insurers, and keep loan files accurate and audit-ready. My work has included handling up to 170 transactions in a day while maintaining 100% quality.
I also trained and guided less experienced team members and contributed to process-improvement initiatives. At Total Oil India, I resolved customer service issues, tracked CRM tickets, and supported billing inquiries and new booking orders.
