At Cognizant Mortgage Services Corporation, I perform quality assurance for the BID process and prepare BIDs. I also support attorney firms and clients with BID-related queries.
I manage escalations and coordinate with the client on work distribution, priorities, and reporting. When the Team Leader is unavailable, I provide team-lead coverage and day-to-day team coordination.
At Ocwen Financial Solutions Pvt. Ltd., I managed foreclosure legal milestones and rescission activities in line with CFPB guidelines and internal procedures. I worked with internal teams and external law firms to address impediments and progress legal events.
I also prepared operational and milestone reports, reviewed attorney invoices, and supported audits and employee training. Earlier, as a Senior Associate at WNS Global Services, I analysed electricity meter readings and supported invoicing using SAP.
