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Deepesh Thawani

@deepeshthawani

Salesforce Technical Lead at Zordial Technologies who automated Certinia project setup, reducing project initiation overhead by 85%.

India

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At Zordial Technologies, I developed a condition-based Certinia Configuration Engine that automatically provisions projects and milestones, reducing project initiation overhead by 85%. I also led technical delivery for the implementation from discovery through go-live and post-launch support.

Previously, at Nagarro, I worked on Quote-to-Cash and Revenue Management solutions, including Salesforce CPQ workflows and integrations with Zuora Billing, Workday ERP, and ServiceNow. At Salesforce, I resolved more than 350 Tier-3 enterprise developer cases, and at Accenture Solutions Private Limited, I developed Apex and LWC components and supported Salesforce platform governance.

Experience

Work history, roles, and key accomplishments

Current

Technical Lead

Current

Zordial Technologies

Jun 2026 - Present (4 months)

Led Certinia PSA implementation for Thales CAPE, architecting a condition-based Configuration Engine using Apex and LWC that reduced project initiation overhead by 85%. Drove Agile delivery, code reviews, and user training to achieve 95%+ adoption.

Apex Lightning Web Components Certinia Agile Scrum Code Review UAT User Training

Senior Software Engineer

Nagarro

Feb 2025 - Jun 2026 (1 year 4 months)

Architected Quote-to-Cash workflows with Salesforce CPQ and Agentforce Revenue Management, and engineered REST API integrations with Zuora, Workday, and ServiceNow. Built custom LWCs that reduced quoting turnaround by 35% and mentored junior developers.

Salesforce CPQ Agentforce Revenue Management Apex Lightning Web Components REST APIs Named Credentials Platform Events Zuora Billing Workday ERP ServiceNow OmniStudio Life Sciences Cloud Mentorship

Developer Support Engineer

Salesforce

Apr 2023 - Feb 2025 (1 year 10 months)

Resolved 350+ Tier-3 enterprise developer cases with custom Apex, LWC, Flow, and API solutions. Provided 24/7 incident support and performed root-cause analysis using Splunk, achieving >96% CSAT.

Apex Lightning Web Components Flow REST APIs Splunk Root Cause Analysis Incident Management Customer Support

Application Development Analyst

Accenture Solutions Private Limited

Jan 2021 - Apr 2023 (2 years 3 months)

Developed Apex and LWC components for enterprise CRM implementations, optimized SOQL/SOSL patterns, and migrated legacy automations to Lightning Flows. Managed bulk data operations of 100,000+ records with 100% integrity.

Apex Lightning Web Components SOQL SOSL Lightning Flow (Screen Flows)Data Loader Security Modeling Data Migration

Technical Intern

Celebal Technologies

Jan 2020 - Jun 2020 (5 months)

Developed e-commerce intake applications using Microsoft PowerApps and built automated approval workflows with Power Automate. Gained foundational knowledge of CRM architecture and business process automation.

Microsoft PowerApps Power Automate CRM Architecture Business Process Automation