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Abhinav Mishra

@abhinavmishra2

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Salesforce Senior Developer specializing in CPQ + Billing and Agentforce/AI enterprise CRM solutions.

India

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What I'm looking for

I’m looking for a Salesforce Senior Developer role where I can own enterprise CRM outcomes—especially CPQ + Billing and Agentforce/AI. I value teams with clear delivery cadence, time-zone overlap, and strong process visibility.

I’m a Salesforce Senior Developer with 7+ years building enterprise CRM solutions across Sales, Service, and Experience Cloud—focused on Quote-to-Cash (CPQ + Salesforce Billing + Stripe) and Agentforce/AI.

At SAGO (US-HQ, delivered from my India center), I designed and shipped an Agentforce-powered SDR Agent handling 10,000+ inbound enquiry emails per week—auto-resolving 40%, cutting lead-response SLA by >1 hour, and escalating the remainder to sales with real-time alerts.

I also led end-to-end Quote-to-Cash on Salesforce CPQ + Billing, delivering full amendment/cancellation/renewal/prorated-invoice flows. I implemented dual-billing routing in the same platform—native Salesforce Billing for one product line and Stripe for another—then unified reconciliation and revenue reporting across both systems.

My engineering approach is pragmatic and measurable: I spearheaded Flow Orchestrator approvals to eliminate 30% manual coordination overhead, built Einstein Lead Scoring and Opportunity Insights to improve qualified-lead identification by 18%, and standardized reliability with a custom single-trigger Apex framework.

Experience

Work history, roles, and key accomplishments

Current

Salesforce Senior Developer

Current

Sago Pvt. Ltd.

Nov 2021 - Present (4 years 6 months)

Built an Agentforce SDR agent that handled 10,000+ enquiry emails per week, auto-resolving 40% and cutting lead-response SLA by 1+ hour. Architected Quote-to-Cash using Salesforce CPQ + Billing plus Stripe, and delivered Flow Orchestrator approvals, Einstein scoring (+18% qualified leads), and real-time integrations via Platform Events.

Agentforce Salesforce CPQ Salesforce Billing Stripe Apex Platform Events Salesforce Integration

Salesforce Developer

Lanarsy Infra Ltd.

Nov 2019 - Nov 2021 (2 years)

Developed Salesforce applications using Apex, Visualforce, and SOQL with REST API integrations, and built admin automation (validation rules, workflows, approvals) that reduced lead qualification delays by 30%. Set up Experience Cloud for partner self-service, migrated datasets with Data Loader/Workbench, and delivered dashboards for pipeline and service KPIs.

Apex Visualforce SOQL REST APIs Experience Cloud Rule Flows Validation Rules Data Loader Dashboards

Management Trainee Engineer

ConsultAdd Pvt. Ltd.

Feb 2019 - Nov 2019 (9 months)

Implemented core Salesforce CRM modules (Leads, Accounts, Contacts, Cases, Campaigns) and created reports, dashboards, and email templates to support UAT cycles and post-deployment handoffs. Configured workflow automation (Workflow Rules, Process Builder, Assignment Rules) and supported business-user enablement across Salesforce, Java/HTML, and Workday integration touchpoints.

Salesforce Administration CRM Data Model (Leads Accounts Contacts Cases)Dashboards Workflows Salesforce Assignment Rules UAT Support Workday Integration