At Atain, I streamline cross-functional operations for a global airline client, analyzing PNR management, rebooking, IROPS, claims, seating optimization, and global support workflows. I translate stakeholder needs into process documentation, visual workflows, SOPs, and KPI dashboards for SLA compliance, case volumes, resolution performance, and customer satisfaction.
Previously, I delivered Level 1 technical support at Concentrix and built 20+ web pages and digital products at Super Minds IT Services. I bring business analysis, Agile delivery, QA testing, REST API validation, React.js, Next.js, SQL, Power BI, and operational reporting to improve reliable service delivery.
