Deepak Dubey

Results-oriented senior infrastructure engineer and tier 2 technical support expert with almost decade of experience in wireless networking. Proven track record in defining wifi solutions, evaluating new wireless APs, configuring and troubleshooting equipment, and ensuring seamless media server provisioning for optimized operations. Led Ubiquiti support teams as a level two supervisor of more than 15 individual while handling 45,000+ requests on Ubiquiti devices.Skilled in cross-vendor collaboration and creation of user-centric support documentation like user guides,help articles,SOPs. Adaptable and customer-focused, excelling in learning new skills, accommodating flexible schedules, and delivering exceptional service. Strong analytical and problem-solving abilities to devise effective solutions in challenging scenarios. A confident, proactive leader with technical expertise and a positive attitude, poised to contribute significantly as a valuable asset to any organization.