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Deepak chauhan

@deepakchauhan1

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IT Infrastructure and Operations professional at LCC Project Ltd who built an ITSM platform for 80+ sites.

India

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At LCC Project Ltd, I built and deployed an in-house ITSM platform that brings IT assets, inventory, support tickets, vendors, software, users, and operational workflows together across 80+ sites.

In my current Sr. Executive IT role, I support infrastructure and service delivery for 4,000+ users. I introduced AI-assisted development and automation practices, and helped achieve 98%+ SLA adherence.

Previously at Dzar Technologies Pvt Ltd, I led IT support, network upgrades, and security improvements for clients including Ongrid, Adda247, and Basic Home Loan. Earlier, I supported distributed users at LCC Project Ltd and provided remote technical support at Fusion E Services and Cogent E Services.

Experience

Work history, roles, and key accomplishments

Current

Sr. Executive IT

Current

LCC Project Ltd

Jan 2026 - Present (8 months)

Directed IT infrastructure, service delivery, asset management, vendors, software administration, security operations and support for 4,000+ users across 80+ distributed sites. Implemented AI-assisted development and automation practices to accelerate application delivery and workflow digitization.

IT Infrastructure Service Delivery Asset Management Vendor Management Software Administration Security Operations AI assisted Development Automation ITSM SLA Management Windows Infrastructure Endpoint management VPN Network Operations Firewalls Monitoring Software Deployment Patching Security Controls

IT Manager Operations

Dzar Technologies Pvt Ltd

May 2025 - Dec 2025 (7 months)

Led IT support, network upgrades and security improvements for clients including Ongrid, Adda247, Basic Home Loan, Eveez, Flamingo and Infollion Research Ltd. Partnered with leadership to plan IT upgrades aligned with business goals and technology budgets.

IT Support Network Upgrades Security Improvement vendor negotiation Hardware Lifecycle Management Software Lifecycle Infrastructure Planning Documentation Implementation

Executive IT

LCC Project Ltd

Jan 2023 - May 2025 (2 years 4 months)

Supported 2,000+ users across 45+ distributed sites, ensuring secure and stable IT operations. Executed software deployments, Windows upgrades and centralized monitoring to achieve 95% patch compliance.

IT Support Software Deployment Windows Upgrade Centralized Monitoring Patch Compliance SLA Compliance Vendor Consolidation Resource Optimization asset record management Support Documentation Vendor Follow Ups Operational Reports

Customer Support Associate

Fusion E Services

May 2022 - Dec 2022 (7 months)

Managed 100+ daily customer calls and 50+ technical support tickets while resolving network, application and configuration-related issues.

Customer Support Technical Support Network Troubleshooting Application Configuration Ticket Resolution

Customer Support Associate

Cogent E Services

Mar 2021 - Jan 2022 (10 months)

Delivered remote desktop support for Windows OS, network connectivity, peripheral hardware, application configuration and ticket resolution. Responded to 100+ daily service requests and delivered accurate product and service support to end users.

Remote Desktop Support Windows Network Connectivity Peripherals Application Configuration Ticket Resolution Customer Service