Deeksha rathor

With over 4 years of experience in incident management and service operations, I have honed my skills at BT Group in Gurugram. My journey has been marked by a commitment to troubleshooting service disruptions and generating insightful Power BI reports that enhance service performance. I pride myself on my ability to apply Lean Six Sigma methodologies to drive process improvements and business transformations, ensuring operational efficiency and reliability.

In my role as an Associate Engineer, I managed end-to-end incident management processes, ensuring timely resolutions while adhering to SLAs for critical service issues. My proactive approach to cross-functional collaboration has enabled me to lead business transformation initiatives that significantly improve customer experience. I am adept at creating Standard Operating Procedures (SOPs) and utilizing performance metrics to track and enhance service reliability, making data-driven decisions that benefit stakeholders.