Debrah Lovera

At Marcus by Goldman Sachs, I investigate complex fraud cases, analyze transaction patterns, and provide risk-based decisions for Tier 1 escalations. I help strengthen operational controls that reduce financial and reputational exposure.

I train Marcus agents, team leaders, associates, and BPO partners on fraud detection, investigations, escalation handling, and quality standards. As a subject matter expert, I support real-time decisions in high-risk scenarios while balancing customer experience and risk mitigation.

Previously at Toyota, I supported enterprise privacy compliance through privacy rights fulfillment, compliance testing, incident response, audit documentation, and regulatory change management. I applied GLBA, CCPA, and FCRA requirements to risk-based compliance decisions and maintained reporting, dashboards, SOPs, and control validation.

My earlier work includes credit dispute research at Toyota Financial Services, participant service at Morgan Stanley, and credit and collections support at Mitchell International. I bring a BA in Economics, native Spanish, and fluent English to operational risk, compliance, and customer-focused investigations.