Open to opportunities

Deborah Stephen-Peter

@deborahstephen-peter

Message

I resolve customer concerns and build lasting relationships through empathetic remote support.

Nigeria

Message

What I'm looking for

I'm looking for a remote customer support role where I can resolve customer concerns, build strong relationships, use clear communication, and provide reliable human-centered support across flexible schedules.

At DrexMe Apparel, I serve customers from their first enquiry through delivery, handling orders, fittings, payments, pickups, follow-ups, and issue resolution across phone, messaging, and in-person channels.

I previously managed customer experience at Timekeepers International Limited in a busy retail environment, resolving complaints, coordinating a small team, and maintaining service standards during peak periods. I bring clear communication, empathy, practical troubleshooting, and reliable remote collaboration to every customer interaction.

Experience

Work history, roles, and key accomplishments

Current

Customer Relations Officer

Current

DrexMe Apparel

Jan 2025 - Present (1 year 8 months)

Serve as a primary point of contact for customers from initial enquiry through delivery, handling questions, orders, follow-ups, fittings, payments, and pickups through phone, messaging, and in-person communication. Troubleshoot customer issues within scope, identify practical solutions, and escalate matters that require additional support while keeping customers informed.

Customer Support Customer Relationship Management Troubleshooting Problem Solving Phone Communication Phone Support Messaging Support