Deborah Kayode

I am a customer support professional with over three years of experience managing high-volume tickets, resolving escalations, and ensuring SLA compliance. I focus on delivering clear, empathetic support while maintaining accurate documentation for audits and trend analysis.

At Vaulta Technologies, I improved first-contact resolution by 25% through guiding customers through verification and onboarding processes and by owning escalations until resolution. I consistently identify upsell opportunities during support interactions and contribute to revenue growth while preserving service quality.

Previously, I provided remote customer support for a U.S.-based consulting agency handling insurance member inquiries, where I investigated complex cases and collaborated with research teams for advanced resolutions. I also supported in-person and digital channels in consumer-facing roles, building rapport with repeat customers and improving response workflows.

I value cross-functional collaboration, attention to detail, and continuous process improvement. I bring strong communication, conflict-resolution, and CRM documentation skills to roles that emphasize customer experience, operational efficiency, and measurable service outcomes.